Shipping & Returns
We ship items out as soon as possible, but this will not always be the same day as your order. In general, please allow at least 1-2 business days for processing time. You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it.
We currently do NOT ship to addresses to Alaska and Hawaii and outside of the United States.
Accepted Methods of Payment
- Master Card
- American Express
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Returns and Refunds
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 15 days of your purchase. Some items cannot be returned if they are opened.
Mail your returned item to:
Lucile’s Creole Café
518 Kimbark Street
Longmont, CO 80501